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What actually happened

Ten case notes from Woodside Vet & Care

Written as case notes rather than star ratings, because a five-star icon tells you nothing about what was actually wrong with an animal or how it was worked out. Read them for what they are: examples of the kind of morning this practice actually has, not evidence of anything.

Before you read these

These are illustrative, and this practice is fictional

Woodside Vet & Care, LLC does not exist. This website was built to demonstrate what a veterinary practice's site can look like when it is designed, built and hosted properly, and the ten case notes and eight client comments below were written to be representative of the kind of morning an honest small-animal practice actually has — not to describe a real animal, a real client or a real outcome.

For that reason, nothing on this page is marked up as a schema.org Review or an AggregateRating, and it never will be. A search engine or a comparison site reads that markup as a genuine, independently verifiable rating, and a fictional practice publishing one would simply be lying with better formatting. We think that is a reasonable line for any site to hold, invented or not — a star rating that cannot be checked against a real animal is not information, whatever it looks like on the page. Read what follows as a sample of the kind of write-up a real practice's case notes might contain, and nothing more than that.

Feline medicine

A cat that was 'just getting old'

A cat that was 'just getting old' — a case note from Woodside Vet & Care, Woodside, NY

A fourteen-year-old cat was brought in for a nail trim. She had lost 900 grams since her last recorded weight two years earlier, which the family had not noticed because they saw her every day. Bloods and blood pressure that afternoon found hyperthyroidism. On treatment she regained the weight over four months and, in her owner's words, started shouting at six in the morning again.

Orthopaedics

A limp that came and went for a year

A four-year-old Labrador limped after long walks and was fine by the next morning, so it had never seemed worth an appointment. Radiographs found early elbow disease. Weight management, a structured exercise plan and pain relief started at four rather than at eight — which is the difference between managing a joint and rebuilding a lifestyle.

A limp that came and went for a year — a case note from Woodside Vet & Care, Woodside, NY

Dentistry

A mouth that looked fine from the front

A seven-year-old cat was eating normally and had clean-looking front teeth. Full-mouth dental radiographs under anaesthetic found four resorptive lesions below the gum line, all painful. Four extractions later his owner reported he had started grooming properly again — something she had put down to him being a scruffy cat.

A mouth that looked fine from the front — a case note from Woodside Vet & Care, Woodside, NY

Diagnostics

The lump that was worth checking

The lump that was worth checking — a case note from Woodside Vet & Care, Woodside, NY

A soft lump on a nine-year-old terrier had been there for months and looked like a fatty lump. A needle sample examined in the building during the appointment said otherwise. Removed the following week with clear margins and confirmed by the laboratory. Cost of finding out: $85.

Puppy care

A puppy that would not settle

A puppy that would not settle — a case note from Woodside Vet & Care, Woodside, NY

A twelve-week-old puppy was crying through the night and the family were exhausted and ready to give up. Nothing on examination, but a long conversation found a crate placed in a cold hallway and a last feed at four in the afternoon. Two changes, no medicine, and a follow-up call four days later that took thirty seconds.

Senior care

A dog that stopped wanting walks

A dog that stopped wanting walks — a case note from Woodside Vet & Care, Woodside, NY

An eleven-year-old collie had 'gone off walks', which the family had accepted as age. A mobility assessment found bilateral hip arthritis he had been compensating for silently. Six weeks of pain management and a joint plan later he was doing forty minutes twice a day. He was never old. He was sore.

Second opinions

A second opinion that changed nothing

A client came for a second opinion on a diagnosis she did not want to accept. We reviewed the records, repeated two tests, and agreed entirely with the first practice. She left with the same diagnosis and, she said, the first night's sleep in a fortnight. A second opinion that confirms the first one is still worth what it cost.

A second opinion that changed nothing — a case note from Woodside Vet & Care, Woodside, NY

Triage

The emergency that was not one

A frantic call about a dog that had eaten a bar of dark chocolate. The desk asked for the weight of the dog and the weight of the chocolate, put a veterinarian on the phone within a minute, and the honest answer for this dog at this weight was watching at home rather than an emergency visit. No appointment, no charge, and a follow-up call that evening.

The emergency that was not one — a case note from Woodside Vet & Care, Woodside, NY

Feline handling

A cat nobody could examine

A cat had been unexaminable at two previous practices and had not been seen properly in four years. He came into the cat wing through the side door, sat in a covered basket in a quiet room for twenty minutes before anybody touched him, and was examined fully without sedation. Not a trick — just an appointment that was long enough.

A cat nobody could examine — a case note from Woodside Vet & Care, Woodside, NY

End-of-life care

Knowing when to stop

Knowing when to stop — a case note from Woodside Vet & Care, Woodside, NY

A fifteen-year-old dog with advancing kidney disease. His family asked us for a plan, and the plan we wrote included what the last week should look like as well as the next six months. When the day came it happened in the comfort room with the family on the floor beside him, unhurried and at a time they chose. That is a clinical outcome too.

In their words

What clients say once they have been coming a while

The cat entrance alone is worth changing practice for. He used to be a nightmare and now he just walks in.

Sunnyside

They talked me out of a procedure and told me what to watch for instead. That is the reason I have been going back for six years.

Woodside

Called at nine in the morning about my dog not eating. Seen at half past eleven the same day.

Jackson Heights

The estimate was itemised and the final bill was the same number. That should not be remarkable, and it is.

Elmhurst

Dr. Lim spent forty minutes with a cat that had not let anyone near him in four years.

Astoria

They sent my records to a practice near my new apartment the same afternoon. No questions, no fee.

Long Island City

The comfort room, and the fact that nobody rushed us. I will not forget how that was handled.

Maspeth

Explained a blood result to me twice, in plain English, without making me feel slow.

Corona

A written estimate before anything is booked

Book an appointment

We hold same-day appointments back on every single day of the week for animals that were well yesterday. Call the practice and describe what you have noticed, and the desk will book you at the right speed rather than the soonest one.